FAQ

Where to Find Tracking Details

Email Confirmation: As soon as your order is dispatched, we’ll send you a tracking link. If you paid with Apple Pay or PayPal, be sure to check the email connected to that account.

Need Help? Can’t locate the email? Use our website’s AI chat assistant. It can instantly retrieve your tracking information and provide updates on your order status.

Estimated Delivery Times

UK: 5–15 business days

USA: 5-20 business days

Europe: 5–20 business days

Worldwide: 8–25 business days

Still Waiting?
If your order hasn’t arrived within the timeframe above, get in touch with us and we’ll look into it right away.

Cancelling Your Order:

You’ve Got 6 Hours: Orders can be cancelled within 6 hours of being placed, provided they haven’t shipped yet.

How to Cancel: Use the link in your confirmation email or log in to your account to access the order status page.

Lightning Fast Cancellation: Cancel within the first 10 minutes and the payment may not even process—charges usually disappear within 24 hours.

Making Changes:

Need to Update Something? The quickest option is to cancel your order and place a new one with the correct details.

After 6 Hours: Once the order is shipped or more than 6 hours have passed, cancellations aren’t possible. But don’t worry—our 60-day return policy still applies.

Noticed an Error?

Before Shipping: If your order hasn’t been dispatched, you can cancel and reorder or contact us with the correct details.

Act Quickly: Address updates aren’t guaranteed once processing starts, so reach out as soon as possible.

Already Shipped? You’ll need to contact your courier directly—they may be able to redirect your package.

How to Update: The fastest way is via our chat assistant, or you can reach us through the website’s contact form.

Easy Fix:

Step 1: Let us know both the incorrect and correct email addresses.

Step 2: We’ll update your details in our system right away.

Step 3: You’ll receive a fresh confirmation email at the correct address.

Use our chat or contact form—we’ll make sure it’s resolved quickly!

How fast will my order arrive?

Quick Dispatch: Almost all orders leave our warehouse within 1–2 business days.

Estimated Delivery Times

UK: 5–15 business days

USA: 5-20 business days

Europe: 5–20 business days

Worldwide: 8–25 business days

Note: These are business days only (no weekends or holidays). Tracking details will be provided as soon as your order is on its way.

Where do you ship?

Global Coverage: We deliver to most countries around the world, with free shipping available on qualifying orders.

While some regions have restrictions, we cover nearly everywhere. For details on specific countries and minimum spend requirements for free shipping, check our dedicated shipping page.

Made in the Lithuania (EU): Every order is carefully crafted and shipped directly from our Lithuania (EU) facility.

Can you deliver to PO Boxes or military addresses?

Currently Unavailable: At the moment, we don’t deliver to PO Boxes or APO/FPO military addresses.

Alternative Option: Please provide a residential or commercial shipping address for successful delivery.

We’re actively working on expanding delivery options—stay tuned for updates!

How do I return a product?

60-Day Hassle-Free Returns:

Refund or Store Credit: You can return any product within 60 days, including customized items.

Return Shipping: Customers cover return postage (we recommend using a tracked option).

Condition: Items must be unused and in a resellable state.

How to Start:

Return Portal: Begin the process through our Return Portal.

Need Assistance? Chat with our support team directly on the website.

Opened Packaging? No worries—returns are accepted if the product is still new and undamaged.

How long do refunds take?

Fast Processing:

Our Side: Refunds are handled within 1–2 business days after receiving your return.

Your Bank: Funds may take up to 5 days to appear in your account.

Notification: You’ll get an email confirmation once your refund has been issued.

From return to refund, the process usually takes under a week.

Can I track my return shipment?

Your Choice:

Tracked Returns: Yes—if you select a tracked shipping option, you’ll receive tracking details.

Best Practice: We recommend always using tracked shipping for returns and keeping the tracking number until your refund is complete.

Return Costs: You’re responsible for shipping fees, so the service level is up to you.

Can I exchange my order?

Easy Exchanges:

60-Day Window: Exchanges are available within 60 days of purchase.

Same Process: Use our return portal and specify that you’d like an exchange.

Custom Items: Personalized products can also be exchanged within the 60-day period.

How It Works:

1. Send back your original item

2. Place an order for the new item

3. We’ll process everything once your return arrives

Are your cases MagSafe compatible?

MagSafe Ready:

Tough Casesy: Our Tough cases range includes built-in magnets designed for MagSafe accessories.

Wireless Charging: All our cases support wireless charging.

What’s Different: Tough with magsafe securely snaps onto your MagSafe charger, while Tough without magsafe charge wirelessly without the magnetic lock.

How do I care for my phone case?

Keep It Looking New:

Gentle Cleaning: Wipe with a damp cloth—no harsh chemicals required.

Avoid Heat: Keep away from direct sunlight (like a car dashboard) to prevent fading.

Careful Removal: Take your phone out from the corner rather than pulling the sides to protect the case.

Simple care keeps your case fresh and preserves the design.

My case doesn’t fit – what should I do?

Let’s Solve This:

1. Check Your Order: Confirm the case model in your order confirmation email.

2. Check Your Phone: Go to Settings > General > About to verify your iPhone model.

Next Steps:

Ordered the Wrong Case? Use our exchange process—we’ll make sure you get the correct one.

Received the Wrong Case? Send us a photo of the case along with a screenshot of your phone’s “About” page and we’ll fix it right away.

With our 60-day return policy, we’ll ensure you get the perfect fit.